Tracking and Delivery

  • When will I receive my order?

    Your products will be delivered in 4-5 business days.

    Your delivery details will be displayed on your checkout page as you shop.

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  • How do I select a delivery date and time for my Babyshop products?

    You can schedule a delivery date and time for any Babyshop product that needs assembly. Here's how: 

    1. Shop the products you want. You can see if scheduled delivery is available for the product you've chosen, on the product page itself.
    2. Pin your location on the shipping page.
    3. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
    4. Select a convenient time to receive your order.

    That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be SAR 100.

    Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases. 

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  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

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  • Can I book a preferred delivery time?

    You’ll be able to choose a delivery date and time only for products that need assembly. You can do this from the Shipping section as you checkout.

    Here’s how delivery of all your other Babyshop products works:

    1. Orders for Riyadh, Jeddah and Dammam will be delivered in 2 business days, and orders to other areas will be delivered in 4 business days, as long as you place your order before 12:00 PM.
    2. Delivery usually occurs between 8:00 AM and 7:00 PM. If you are not available, our delivery partner will contact you to arrange a new date and time that is convenient for you.

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  • Do I need to hand over my Cash on Delivery payment before my products are assembled?

    Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will hand over your order at your delivery location, only once you’ve made your cash payment.

    If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

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  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

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  • Do you deliver to countries outside Saudi Arabia?

    We're sorry, at the moment we only deliver to addresses within Saudi Arabia.

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  • Do you assemble Babyshop products?

    Yes, as an additional service for our customers, we offer free assembly of products such as cribs, car seats and strollers, in these areas only.

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  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 800-111-10CP (800-1111027) and we'll sort it out.

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  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your National ID or Iqama Number. You will also be required to provide your name and signature.

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  • Can someone else receive my order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (National ID or Iqama Number).

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  • Who can I reach out to if I have any questions in tracing the shipment?

    We are happy to help, please get in touch with us via the Contact Us page.

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