Here's how long it will take:
- 2-5 business days to receive your returned products.
- 2 business days to perform a quality check and issue the refund.
If you've paid by cash, you have two choices:
- You can opt for an instant refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user). Return Vouchers are usually emailed to you within 48 hours of the quality check.
- You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account.
If you've paid for your order by SADAD or Shukrans, you'll receive a refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user).